Privacy Policy

CQ Co., Ltd. collects the following information to properly operate "BONSAI JOURNEY" and to provide a safe and convenient experience for its members.

• Full name
• Email Address
• Country of residence, address
• Telephone number
• Purchase history
• Browsing history
• Submitted photographs
• Letters message text and attached images

This information is used for service provision, development of new services, marketing activities, member support, and related purposes.

Photographs submitted within the service are stored and used for reviewing submissions, providing counsel and replies from guides or administrators, support correspondence, and maintaining service quality.

Message text and attached images sent through Letters are stored and used to the extent necessary for replies, proxy replies, inquiry handling, prevention of misuse, and other service operations.

Administrators may view Letters message text and attached images solely within the scope necessary for proxy replies on behalf of the guide, inquiry handling, verification of misuse, and other operational requirements.

If a member withdraws, Letters correspondence history and attached images are permanently deleted and cannot be recovered, except for information required to be retained by law.

We shall not provide personal information to third parties without prior consent, except as required by law. However, we may entrust the handling of personal information to external service providers to the extent necessary for our operations. In such cases, we establish selection criteria for providers, protect information through necessary and appropriate contracts, and supervise providers appropriately.

We take appropriate measures to prevent leakage, alteration, and loss of personal information. Specifically, we implement physical, organizational, personnel, and technical safeguards including access control, detection of unauthorized access, and security framework implementation. We also conduct regular education and training for employees regarding personal information protection.

Members may request disclosure, correction, addition, deletion, suspension of use, and other actions regarding their personal information. Please contact us, and we shall respond promptly. Necessary verification procedures will be followed to address such requests. For details, please inquire.

"BONSAI JOURNEY" may use Cookies and other similar technologies to enhance your experience or to understand how the site is used.

What are Cookies: Cookies are small text files sent by a web server to your browser and subsequently stored on your device. These files allow us to recognize when you are using the same device and browser.

Purpose of use: We use Cookies to customize your experience and to statistically understand site usage. This includes retaining login information, measuring visit frequency, tracking page visits, and storing your site preferences.

Third-party Cookies: We may use Cookies in conjunction with trusted third parties to assist with marketing activities and site analytics.

Managing and refusing Cookies: You may manage or refuse the use of Cookies through your browser settings. However, if you refuse or disable Cookies, some features of this site may not function properly.

We may review and revise or supplement this privacy policy as necessary to appropriately handle personal information. Any revisions or additions shall be published on our website. Revised content takes effect from the time it is published on our website.